Terms of Service

1. Definitions

Business

The Singapore business or other organisation that creates a Business account and uses the Platform to publish or manage Shifts.

Worker

An individual approved to use the Platform to explore, apply for, accept or perform a Shift.

Shift

A specific work opportunity published on the Platform.

Shift Terms

The immutable, server-recorded terms for a particular Shift, including the role, work description, location, date, time, planned paid hours, unpaid break, wage, benefits, cash allowance (if any), cancellation policy and other applicable information.

Engagement

A Worker confirmed by the Platform for a Shift. An application or invitation alone is not an Engagement.

Business Funds

The per-Shift payment, authorisation, settlement and refund information shown on the Platform. Business Funds are not a general wallet, stored-value account, credit facility or bank account. A Wallet Balance, where we offer one, is separate and is described below.

Wallet Balance

An amount a Business prepays to its Yolara wallet to fund Shifts or Platform fees. A Wallet Balance is a prepayment for Platform services only. It is not a deposit, bank account, e-money facility or transferable stored value. It is not transferable to another person, is not withdrawable in cash, and is refundable only to the original payment source under our refund rules.

Weekly Settlement

The weekly cycle in which we settle completed Shifts with a Business and collect the amount due for those Shifts using the payment method the Business has saved and authorised.

Wage Advance

Where we pay a Worker for a completed Shift before we have collected the corresponding amount from the Business. A Wage Advance is a payment-timing arrangement and is not a loan, credit facility, revolving line or other financial accommodation.

Server

The Yolara system that records the authoritative Platform state, permissions, Shift Terms, attendance, settlement and payment status.

2. The Platform and the Parties' Relationship

We provide the Yolara Platform and operational workflows that allow a Business to publish Singapore shift work and a Worker to apply for and perform that work. We are the Platform operator; we do not hire or supply Workers as the employer for a Shift.

2.1 What happens when a Shift is created

For a typical Shift:

1. The Business publishes the role, location, schedule, wage, break and other Shift Terms.
2. A Worker reviews those Shift Terms and applies or accepts an invitation.
3. The Server confirms an Engagement only after the applicable eligibility, capacity, deadline, payment and other checks succeed.
4. The Business manages the work at the site, and the Worker performs the confirmed Shift.
5. The Platform records attendance and Timesheet information for the authorised settlement workflow.
6. We and our payment providers may coordinate a payment, refund or Worker payout, but the payment workflow does not change who owes the Worker pay for the Shift.

An application, invitation, chat message, payment-page return or payout status is not by itself an Engagement, proof of work, proof of payment or change to a Shift Term. The Server's verified status controls the Platform workflow.

2.2 Who manages the work

For each confirmed Engagement, the Business and the Worker deal with each other directly for that Shift. The Business sets the Shift Terms, directs the work at the site and decides whether a Worker is suitable for the Shift. The Worker chooses whether to apply for or accept a Shift and performs it as the Business's direct counterparty for that Engagement. The Worker is not an employee of Yolara, and we do not direct, supervise or control the manner or means by which a Shift is performed.

The Business is responsible for deciding whether the Worker is suitable for the work, directing and supervising the work, providing the workplace and site contact, handling performance or conduct issues, and making any decision to end or change the work arrangement. The Worker must follow the Business's lawful instructions and perform the confirmed Shift. We may enforce Platform access, safety and evidence rules, but do not supervise the work or make the Business's staffing decisions.

The Shift Terms shown and stored by the Server record the agreed Platform terms for that Engagement. They do not replace any contract, mandatory law or written term that the Business and Worker must have separately.

2.3 What we do and do not do

We operate the Platform. We may introduce or match users, display and lock Shift Terms, conduct verification, record attendance and Timesheets, calculate Platform projections, coordinate approved payment actions and initiate a payout or refund workflow where the Platform supports it. These functions are administrative and technical. They do not make us the employer, the supervisor of the work or a party to the Business-Worker employment relationship.

When we or a payment provider receive, authorise, capture, release, refund or transfer money for a Shift, that payment action is a Platform or provider workflow. It does not transfer the Business's legal responsibility to pay the Worker, make us the payer's employer, or make the Worker our employee. A delay, rejection or unknown result in that workflow does not by itself cancel pay that is due for the Shift.

Where we pay a Worker for a completed Shift before we have collected the corresponding amount from the Business, we do so as the Business's payment agent and on the Business's behalf. That Wage Advance discharges the Business's obligation to pay the Worker to the extent of the amount paid, and creates a corresponding debt from the Business to us for the amount paid and any applicable fees. We do not charge interest or any financing charge on a Wage Advance. A Wage Advance is not a loan, credit facility, revolving line or financial accommodation, and it does not make us the Worker's employer.

2.4 How the parties engage each other

The Business and the Worker engage each other directly for each Shift under a contract for service. These Terms do not control how that engagement is classified, and Yolara does not direct, supervise or control the manner or means by which a Worker performs a Shift. The Business and the Worker must comply with the classification and protections required by the actual working arrangement and mandatory law. Neither party may rely on a label in the Platform, a payment workflow or a private agreement to avoid an obligation that the law imposes.

The Business and Worker remain responsible for their obligations to each other and for complying with applicable employment, tax, safety, insurance and other laws. We may provide Platform records and tools, but do not provide legal, payroll, tax, immigration, insurance or employment advice. If the Business and Worker agree additional lawful terms directly, those terms do not bind us and must not contradict the stored Shift Terms or mandatory law.

3. Eligibility, Accounts and Verification

3.1 General eligibility

You must be legally able to enter into these Terms. If you use the Platform for a Business, you represent that you are authorised to bind that Business and to take the actions you perform on its behalf.

Each account is assigned one Platform identity: Business or Worker. You may not use one account to switch between those identities, share an account, register an account for another person, impersonate another person or use another user's credentials.

3.2 Worker eligibility

To use the Worker side of the Platform, you must be at least 18 years old and be a Singapore Citizen or Singapore Permanent Resident who is legally permitted to work in Singapore. You must keep your identity, contact, bank-account and verification information accurate and current.

3.3 Business eligibility

A Business must be lawfully established or otherwise legally entitled to hire people in Singapore. It must provide accurate Company, legal entity, location, billing and payment information, and maintain all licences, permits, approvals, insurance and workplace arrangements required for its operations and Shifts.

3.4 Verification and access controls

We may require identity verification, Worker KYC, Company KYB, payment-method verification, bank-account verification or further information before allowing access to particular features. Verification is not a guarantee of a user's identity, suitability, safety, compliance, performance or payment outcome.

We may refuse, limit, suspend or restore access where a verification requirement is incomplete, expired, inconsistent, suspected to be fraudulent, or required by law, a payment provider or our risk controls.

4. Business Responsibilities

The Business is responsible for each Shift it publishes and each Worker it directly engages. That responsibility continues even if a payment, payout, refund or verification workflow is delayed, rejected or handled by a third-party provider. The Business must:

• publish accurate and complete Shift information, including the work to be done, lawful role requirements, location, schedule, wage, unpaid break, benefits, cash allowance and site contact information;
• decide whether a Worker is suitable, provide lawful instructions and supervision, and ensure that an authorised site contact is available during the Shift;
• provide a safe, lawful and respectful workplace and comply with all applicable workplace health and safety, anti-harassment, insurance, record-keeping, tax and regulatory obligations;
• pay or arrange payment of the amounts due for the Shift under the Shift Terms, and meet the obligations it owes for the Engagement under applicable law;
• not require a Worker to perform unlawful, unsafe or materially different work without an agreed and lawful change to the Shift Terms;
• keep records required by law and cooperate reasonably with a valid attendance, Timesheet, payment, safety or support review; and
• ensure that only authorised Owner or Member users act for the Business and that they act within the permissions shown by the Platform.

Insurance, taxes and other statutory costs the Business owes for an Engagement may be outside the amount shown for a particular Shift funding action. The Business remains responsible for those obligations even where the Platform provides an estimate, data export, payout record or other administrative record. The Platform does not calculate, withhold or pay CPF contributions.

5. Worker Responsibilities

The Worker must:

• provide accurate, complete and current account, eligibility, bank-account and Shift-related information;
• review the Shift Terms before applying for or accepting a Shift and only accept work the Worker is able and legally permitted to perform;
• personally perform an accepted Shift, arrive on time, follow lawful site safety and conduct requirements, and notify the Business through the Platform as soon as reasonably possible when unable to attend;
• use the Platform's attendance process truthfully, including any required location and on-site photo evidence, and never submit false, altered, borrowed or misleading evidence;
• not disclose confidential Business, customer, Worker or Platform information except where required by law or necessary to perform the Shift; and
• comply with applicable law and refrain from harassment, discrimination, threats, violence, theft, fraud, intoxication at work or other unsafe or unlawful conduct.

The Worker must not delegate, subcontract or transfer a Shift to another person without the Business's written approval and any required Platform confirmation.

The Worker does not owe us a Platform service fee for simply applying for or performing a Shift unless the Platform clearly displays a separate lawful charge and you expressly accept it. A delayed Platform payout does not by itself remove the Business's obligation to pay for the Shift when payment is due under applicable law.

6. Shift Terms, Applications, Invitations and Engagements

6.1 Shift Terms

The Business creates a Shift using the Platform. A Shift is only published when the Server confirms that the relevant Shift Terms, permissions, quote and any required payment condition have been satisfied. A screen confirmation, payment page return, chat message, email, application submission or technical response alone does not mean that a Shift has been published or funded.

Once a Worker is confirmed, the Shift Terms recorded by the Server control the Platform's administration of that Shift. If there is an inconsistency between a general Platform display and the stored Shift Terms, the stored Shift Terms prevail for that Shift, subject always to mandatory law.

The Business and Worker may agree additional lawful work terms directly, but they must not contradict the stored Shift Terms or mandatory law. We are not a party to those additional terms and are not responsible for enforcing them except to the extent a Platform workflow expressly records and supports them.

6.2 Applications, invitations and waitlists

An application or invitation is not a job offer, an Engagement or a guarantee of work. An Engagement exists only when the Server confirms the Worker for the Shift.

When applying for or accepting an invitation, a Worker must confirm the current Shift Terms. Where the Platform asks for separate express confirmation to join a waitlist and be automatically confirmed before the stated cutoff if a place becomes available, that confirmation forms part of the Shift Terms. A Worker who does not give that confirmation will not be added to the waitlist.

We may apply eligibility, deadline, time-conflict, capacity, safety and other operational checks. A Business may view Platform-provided outcome information, but it may not use the Platform to bypass mandatory eligibility or capacity controls, or to make off-platform changes that contradict stored Shift Terms.

6.3 Changes and extra time

Before a Worker is confirmed, the Business may amend or withdraw a Shift subject to the Platform and applicable law. After confirmation, core terms such as the date, time, location, role, hourly wage and unpaid break may be locked. Material changes must be handled through the Platform's permitted change, cancellation or replacement workflow.

Extra time must not be imposed unilaterally. Where the Platform offers an extra-time process, it requires the applicable Worker acceptance, updated terms and any required funding coverage. Attendance evidence of time outside the original Shift does not by itself authorise extra work, extra payment or a payment capture.

7. Attendance, Timesheets and Issues

The Platform may require location and on-site photo evidence for clock-in and clock-out. This evidence is used for attendance, security, settlement, dispute and compliance purposes as described in the Privacy Policy and any just-in-time notice. We do not use those features for facial-recognition or emotion-recognition purposes.

The Server determines whether attendance evidence is accepted and records the applicable Timesheet status. The Business may confirm actual time only through the authorised Platform workflow and only within the limits shown by the Server. The Business must not use the Platform to rewrite accepted evidence, wage, fee, GST, payment or Provider status.

When a provisional Timesheet is available, the Worker may raise an issue during the period shown in the Platform. A disputed, incomplete or otherwise unresolved Timesheet may delay settlement, payment, refund or payout. Only a locked Timesheet may be used to determine the final Platform settlement.

8. Fees, Funding, Settlement, Refunds and Payouts

8.1 Quotes and fees

Before the Business publishes a Shift, the Platform may display a quote showing planned wage, applicable Platform service fee, GST and the funding requirement for that Shift. The Server calculates the displayed amount, rates, tax and rounding. The displayed quote is not a general quote for future Shifts and may change before the Server locks the Shift Terms.

The Business is responsible for paying the fees, taxes and other amounts shown in the accepted, server-recorded quote, subject to any cancellation, dispute, refund and mandatory-law adjustment. The Platform does not provide revolving credit, a loan, a manual payroll service or a cross-Shift credit balance. A Wallet Balance, where offered, is a prepayment held to fund Shifts and Platform fees. We apply a Wallet Balance against amounts due before we charge a saved payment method.

The Business's payment responsibilities are separate from the parties' work responsibilities. The Business remains responsible for the amounts it owes for the Shift and any other amounts it must pay the Worker under applicable law. The Platform service fee is paid to us for the Platform and is not a deduction from the Worker's pay unless a separate lawful arrangement is clearly shown and accepted.

8.2 Payment actions

Where available, the Platform may offer a per-Shift prepaid payment, an explicit authorisation-and-capture payment action, or a saved payment method that we may charge for amounts due. By approving a payment action, the Business authorises us and our payment providers to process that action only as described for the relevant Shift and subject to the applicable provider terms.

Where the Business saves a payment method for settlement, the Business authorises us and our payment providers to charge that method, without the Business being present, for the amounts due under these Terms, including under Weekly Settlement. That authority covers the wage and Platform service fee for completed Shifts, GST and any amount recoverable under these Terms. We give the Business a record of each charge. The Business may change or remove a saved payment method through the Platform, but a change does not affect amounts that are already due.

An authorisation, payment page return, payment-provider acknowledgement, payment creation response or webhook notice is not by itself proof of funding, capture, refund, payout or final settlement. The Server's verified final status controls the Platform display and workflow.

8.3 Final settlement

After the relevant Timesheets are locked, the Server calculates the final gross wage, Platform service fee, GST and final amount due from the authoritative paid minutes and frozen Shift Terms. Where the final amount is not supported by an approved funding action or is subject to an unresolved issue, the Platform may mark the Business-side settlement as action required and suspend the Business's ability to publish further Shifts. Worker pay for a completed and locked Shift is handled under clause 8.4 and is not withheld only because a Business-side collection is unresolved.

For a prepaid Shift, any refundable difference is processed only where the Server confirms that it is available and a permitted refund action applies. For an authorisation-and-capture Shift, an uncaptured authorisation may be released and is not a refund; a captured amount may be refundable only through the applicable original payment route. A cancellation does not automatically create a refund.

8.4 Worker payouts and records

For each locked Timesheet we initiate Worker pay in the applicable Weekly Settlement cycle, or sooner where the Platform states a shorter payment time. We do not withhold Worker pay only because the corresponding Business-side collection has not yet completed. A payout request or provider acknowledgement does not mean that the Worker has been paid. A payment-provider delay, verification hold or unknown outcome does not by itself release the Business from any payment obligation it owes for the Shift. The Platform may provide payout records, Shift earnings records and a monthly reconciliation statement for the Business where available. Those records are administrative: a monthly statement is not a CPF filing and does not calculate, withhold or pay CPF contributions, and the Business remains responsible for its own statutory obligations unless a separate written agreement states otherwise.

8.5 Weekly Settlement, collection and recovery

We settle completed Shifts with a Business on a weekly cycle. For each cycle we calculate the total amount due, apply any Wallet Balance, and charge the remaining amount to the saved payment method. A Business must keep a valid payment method available for settlement and must ensure that it can be charged for the amounts due.

If a charge fails, we may retry it, ask the Business to provide a different payment method, and suspend the Business's ability to publish further Shifts until the amount due is settled. Suspension does not affect Worker pay for Shifts that are already completed. Amounts that remain unpaid may be recovered as a debt, together with any reasonable recovery costs permitted by law. We do not charge interest on amounts due unless a separate written agreement provides for it.

We may set and adjust a limit on the amount that may be outstanding for a Business at any time. A limit is an internal risk control. It is not a credit facility, a commitment to advance funds, or a representation that any particular amount will be advanced.

9. Cancellations, No-Shows and Financial Outcomes

The cancellation, no-show, compensation, fee, tax, payment, refund and payout outcome for a Shift is determined by the stored Shift Terms, the applicable cancellation policy, authoritative records and mandatory law. A Platform financial outcome does not remove a Business's obligation to pay the amounts it owes for a Shift under the Shift Terms or mandatory law. Users must use the Platform's available cancellation or issue workflow and must not attempt to settle a Platform payment dispute through chat, threats, retaliation or unauthorised payment reversal.

The Platform may classify a cancellation, late cancellation, no-show, safety incident or attendance exception from the available evidence and authorised reviews. A classification may affect access to future Shifts, but it does not prevent either party from exercising rights available under applicable law.

Where we suspend a Business's ability to publish Shifts, or cancel a confirmed Shift that has not yet been performed, because the Business has not kept a valid payment method or has not settled amounts due, we apply the same Worker compensation outcome that would apply to a Business cancellation of that Shift under the applicable cancellation policy. This clause does not apply to a Shift that has already been performed, which is paid under clause 8.4.

10. Platform Rules and Prohibited Conduct

You must not, and must not help another person to:

• provide false, misleading, incomplete or fraudulent information, verification documents, attendance evidence, payment information or Shift details;
• discriminate unlawfully, harass, threaten, exploit, assault or endanger another person;
• use the Platform to arrange unlawful work, avoid employment obligations, evade taxes, obtain improper payments or exploit Workers;
• access another user's account, scrape or extract Platform data, bypass security controls, interfere with the Platform or reverse engineer its software except where law expressly permits it;
• upload malware, infringing material, confidential information without authority, personal data without a lawful basis, or material that is unlawful, abusive or deceptive;
• use a message, AI response, support conversation or screenshot as a substitute for a Server-confirmed Shift, payment, settlement, refund, payout, permission or legal decision; or
• use the Platform in a way that breaches these Terms, applicable law, third-party provider terms or the rights of another person.

We may preserve evidence, restrict content or access, notify affected users and cooperate with lawful regulators, courts and law-enforcement authorities where reasonably necessary.

11. Communications, Support and AI Features

The Platform may provide notifications, OpenIM messages, support channels and an AI Assistant. Messages, notifications and AI responses are for communication, information, status explanation and navigation. They cannot cancel or amend a Shift, confirm attendance, change pay, approve a refund, create an Engagement, make a payout, make a legal determination or override the Server.

AI-generated information may be incomplete, inaccurate or unsuitable for your circumstances. Do not rely on it as legal, tax, payroll, immigration, health-and-safety, financial or employment advice. For urgent safety concerns, emergency services or the appropriate authority should be contacted directly.

You remain responsible for information you submit through communications and must not include another person's personal data, confidential information or payment information unless you are authorised and it is necessary for the relevant Platform workflow.

12. Privacy and Personal Data

Our Privacy Policy describes how we collect, use, disclose, protect and retain personal data. It forms part of these Terms.

To operate the Platform, we may process account and contact information, Company details, identity and verification information, payment and bank-account references, Shift information, attendance evidence, location data, on-site photos, messages, support records and technical or security information. We only use and disclose personal data as permitted by the Privacy Policy, a just-in-time notice, applicable law and any necessary operational purpose.

If you provide personal data about another person, you represent that you have a lawful basis and have given any required notices or obtained any required consent. You may request access to or correction of your personal data, or withdraw consent where applicable, by contacting us at service@yolara.ai. Withdrawal of consent may affect our ability to provide a feature or maintain an account where the data is necessary for that purpose or for legal compliance.

13. Third-Party Services

The Platform may integrate with third-party identity-verification, payment, bank, messaging, hosting, mapping or other service providers. Those services may have their own terms, privacy notices, availability limits and technical requirements. We are not responsible for a third-party service except to the extent liability cannot lawfully be excluded or limited.

You must comply with the terms that apply to a third-party service you choose to use through the Platform. If that service is unavailable, rejects an action or has an unknown outcome, the relevant Platform feature may be unavailable or delayed while the Server performs the applicable recovery or verification process.

14. Intellectual Property and User Content

We and our licensors own all rights in the Platform, including its software, designs, trademarks, documentation and content, excluding content that belongs to users or third parties. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Platform for its intended purpose.

You retain ownership of content you lawfully submit. You grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce, process, display and use that content only as reasonably necessary to operate, secure, support, improve and comply with legal obligations for the Platform. You represent that you have the rights necessary to grant that licence.

15. Suspension, Termination and Account Closure

You may stop using the Platform at any time. Account closure is subject to the Platform workflow and may be delayed while there is an active Shift, pending wage, payout, refund, dispute, verification, legal hold or other unresolved obligation.

We may suspend, limit or terminate access immediately where we reasonably believe that you have breached these Terms, created a safety, fraud, payment, legal or security risk, supplied misleading information, failed a required verification, or where required by law or a third-party provider. We will use reasonable efforts to give notice where appropriate, but may act without prior notice when necessary to protect people, funds, the Platform or legal compliance.

Termination does not remove accrued obligations, including obligations concerning Shift performance, pay, fees, payment, confidentiality, intellectual property, privacy, disputes, indemnity and liability limitations.

16. Disclaimers

The Platform is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we do not guarantee that the Platform will be uninterrupted, error-free, secure, available at a particular time, suitable for a particular purpose, or that a Business will find Workers or that a Worker will obtain work.

We do not guarantee the identity, qualifications, conduct, safety, performance, payment capacity, business practices, work conditions or information supplied by a Business, Worker or third party. Users must exercise their own judgment and comply with applicable law. Nothing in this section excludes a warranty, condition or right that cannot lawfully be excluded.

17. Limitation of Liability

To the maximum extent permitted by law, we and our affiliates, officers, employees, agents and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary or punitive loss, or for lost profit, revenue, goodwill, data, opportunity or business interruption arising from or related to the Platform, a Shift, an Engagement, a payment-provider service, or these Terms.

Nothing in these Terms limits or excludes liability for fraud, death or personal injury caused by negligence, or any other liability that cannot lawfully be limited or excluded.

18. Indemnity

You will indemnify and hold harmless us, our affiliates, officers, employees, agents and suppliers from claims, losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising from your breach of these Terms, unlawful conduct, misuse of the Platform, infringement of another person's rights, or breach of a Business's or Worker's obligations to the other. This does not apply to the extent caused by our fraud, wilful misconduct or liability that cannot be excluded by law.

19. Changes to These Terms

We may update these Terms to reflect changes to the Platform, law, risk controls or operations. We will publish the updated Terms on the Platform and, for material changes, use reasonable efforts to provide notice through the Platform or by email before they take effect. Continued use after the effective date of the updated Terms means that you accept them.

An updated version will not retroactively change a stored Shift Term or completed payment, attendance or settlement record except where required by law or necessary to correct fraud, a manifest error or a security issue.

20. Governing Law and Disputes

These Terms are governed by the laws of Singapore. Before starting formal proceedings, the parties must first try in good faith to resolve the dispute by written notice and discussion for at least 30 days, unless urgent relief is reasonably required.

Subject to any mandatory law, the courts of Singapore have exclusive jurisdiction over a dispute arising from or related to these Terms or the Platform.

21. Notices and Contact

We may send notices to the email address linked to your account, through the Platform or by another reasonable electronic method. You are responsible for keeping your contact information current.

22. General Terms

These Terms, the Privacy Policy and the applicable stored Shift Terms are the entire agreement between you and YY Circle (SG) Pte Ltd about the Platform, except for a separate written agreement signed by an authorised representative of YY Circle (SG) Pte Ltd.

If a provision is unlawful or unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain in effect. A failure to enforce a provision is not a waiver. You may not assign or transfer your rights or obligations under these Terms without our written consent; we may assign these Terms as part of a merger, reorganisation, sale of assets or by operation of law.

No person who is not a party to these Terms may enforce them under the Contracts (Rights of Third Parties) Act 2001 of Singapore.